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Responsible Gaming

Responsible Gaming Policy – Canada Pinco

Our Responsibility to Players

At Canada Pinco, we are committed to ensuring that online gaming stays fun, safe, and in your control. We understand that while most players gamble responsibly, some may experience difficulties managing their play. This policy outlines our commitment, the tools we provide, and the resources available to support you.

Signs You Might Need a Break

Gambling should be a form of entertainment, not a financial strategy or emotional escape. Ask yourself:

  • Have you ever spent more than you planned when gambling?
  • Do you use gambling to avoid stress, boredom, or personal problems?
  • Have friends or family expressed concern about your gaming habits?
  • Have you tried to recover losses by betting more?
  • Have you skipped work, school, or social events because of gambling?

If any of these sound familiar, you may benefit from a self-assessment. A helpful, confidential test can be found here: Gamblers Anonymous 20 Questions.

Self-Exclusion Program

We offer voluntary self-exclusion to help you take control of your play. You can choose to block access to your account for:

  • 1 year
  • 3 years
  • 5 years
  • 10 years
  • Lifetime (permanent)

How to activate:
Visit your account’s Responsible Gaming section or email [email protected]. Once set, self-exclusion cannot be lifted early. Lifetime exclusions are final.

Cooling-Off Periods

If you want a shorter pause without full exclusion, you can activate a cooling-off break for:

  • 24 hours
  • 7 days
  • 1 month
  • 3 months

During this time, deposits and betting are disabled. Access is restored automatically when the period ends.

Support & Help Services

If you or someone you know is struggling with gambling, these organizations can help:

Protecting Minors

Canada Pinco strictly prohibits underage gambling. If an account is found to belong to someone under the legal age, it will be closed, winnings forfeited, and funds returned.

Our measures include:

  • Age verification during registration
  • Additional proof-of-age requests as needed
  • Marketing directed only to legal-age audiences

For extra protection, parents and guardians can use:

Tips for Safer Play

  • Set a personal deposit limit before starting.
  • Take breaks to keep gaming balanced with other activities.
  • Avoid gambling when feeling stressed, tired, or under the influence.
  • Never chase losses — treat gambling as entertainment only.
  • Keep gambling as one of many hobbies.

Contact Us

For assistance with responsible gaming tools, email [email protected]. All requests are handled confidentially.